Cancellation Policy

When should I book my appointment & Why are appointments necessary?

I hate letting people down…it makes me feel bad, so if you can book a good 2 weeks in advance, I hopefully won’t disappoint you. However, I do recommend that you make your next appointment on completion of your service.

Do I need a deposit?

For group bookings of treatments or where an individual appointment lasts 2 hours or more, a payment of 50% is needed to secure you booking. For cancellations in full or part, or for a reduction of the treatments booked, 24 hours notice is required. Notice of less than 24 hours will result in a fee taken from your deposit.

Confirming your appointment

I will give you a courtesy reminder via email.

What if I need to cancel my appointment?

I understand that life can be a real pain at times and we know that every now and then things don’t work out as planned. If you do need to cancel or change your appointment, we would be very grateful if you could give us at least 24 hours notice, otherwise we regret that there will be a cancellation fee of 25% of your appointment.

How do I cancel my appointment?

Just give me a call, or send an email to to let me know if you can’t make it. If I’m closed, just leave a message. If you are unable to call, text, email or persuade a friendly homing pigeon to drop us a note or take your spot more than 24 hours (1 working day) before your appointment…or you just completely forgot, unfortunately I will have to charge 25% cost of your appointment.

Vouchers are available to purchase.  Vouchers are non refundable, however, they can be redeemed on products or other services available.